Privacy policy
Effective Date: 1st October 2025
DIIGG Wellbeing (“we”, “us”, “our”) is a not-for-profit organisation with Deductible Gift Recipient (DGR) status, based on the Surf Coast of Victoria, Australia. We are committed to protecting the privacy of individuals and handling personal information in a way that is open, transparent, and respectful.
This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Why This Matters
Trust and transparency are at the heart of DIIGG Wellbeing. We exist to support people and communities to thrive — and that includes respecting the privacy of every person who engages with us.
2. What Information We Collect
We may collect the following types of information:
- Personal details: name, contact details (phone, email, address).
- Demographics: age, gender, school, workplace, or club affiliation (if relevant to programs).
- Health & wellbeing information: details you provide for safe participation in programs such as breathwork, yoga, or retreats (e.g. medical conditions, emergency contacts).
- Payment & donation information: bank or card details (processed securely via third-party providers).
- Digital information: website analytics, cookies, and social media engagement data.
3. How We Collect Information
We may collect personal information when you:
- Register for a program, camp, event, or workshop.
- Subscribe to our mailing list or fill out a contact form.
- Make a donation or payment.
- Communicate with us by phone, email, or in person.
- Interact with our website or social media platforms.
Sometimes, schools, workplaces, or clubs may share participant details with us for program delivery, with appropriate consent.
4. Why We Collect Information
We collect information so we can:
- Safely deliver programs, workshops, and events.
- Provide appropriate care and support during wellbeing activities.
- Process registrations, payments, and donations.
- Send updates, newsletters, and information about upcoming opportunities.
- Comply with legal, financial, and reporting obligations.
5. How We Use & Share Information
We only use your personal information for the purposes outlined above.
We
do not sell or rent personal data.
We may share information with:
- Trusted third-party providers (e.g. booking systems, payment processors, email platforms).
- Professional advisors (legal, accounting, insurance) where necessary.
- Authorities if required by law.
6. Data Storage & Security
We take reasonable steps to protect the information we hold:
- Digital records are stored in secure, password-protected systems.
- Paper records are stored in locked facilities.
- Access is limited to staff and volunteers who need it for their role.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to apply best practice measures.
7. Access & Correction
You may request access to your personal information at any time. If your information is inaccurate, out of date, or incomplete, you have the right to ask us to correct it.
Requests can be made via the contact details below. We will respond within a reasonable timeframe, usually within 30 days.
8. Website & Digital Services
Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to improve user experience and track engagement. You can adjust your browser settings to refuse cookies.
Our site may contain links to third-party websites. We are not responsible for the privacy practices of other sites.
9. International Disclosure
Generally, we do not share information outside Australia. If overseas disclosure is required (for example, a cloud provider), we will ensure it is handled in line with the Australian Privacy Principles.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions, concerns, or complaints about how we handle your information, please contact us:
DIIGG Wellbeing
Email:
info@diiggwellbeing.com.au
Website:
https://diiggwellbeing.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
